Root cause, not symptoms
What actually failed?
One fault raises dozens of alarms on several systems. RAN Assure groups them into a single issue and names the device and fault family behind it.
RAN Assure reads the alarms, power, transport, performance and ticket data your network already produces, across vendors, and turns it into one answer: what failed, what caused it, what it affects and who should act.
Read-only by design. It observes the network and never changes it.
Action:
Each vendor system shows its own alarms. None of them tells you how the events relate. RAN Assure joins them and does the reasoning an experienced engineer would do, on every site, all the time.
What actually failed?
One fault raises dozens of alarms on several systems. RAN Assure groups them into a single issue and names the device and fault family behind it.
Why did the site go dark?
A power cut warns first, then the site drops when the battery drains. A transport failure is sudden. RAN Assure reads the order of events and tells the two apart.
What else does this take down?
A live map of the backhaul shows which sites sit behind a failed link, router or hub, so one upstream fault is handled as one event.
What is about to fail?
Sites running on battery, antenna lines drifting out of tolerance, chronic repeat offenders and sites in a storm path are flagged while there is still time to act.
Who should work on it?
Duplicate and child tickets are folded under the fault that owns them and routed to the right team with the evidence attached, so field visits go to the cause.
What happened at this site last month?
An AI assistant answers in plain language from live status, alarm history, tickets and vendor documentation. It runs on your own hardware.
Start with live operations and add the modules your team needs. They share one inventory, one topology and one definition of whether a site is up.
The real-time picture of every site and cell: status by technology, a network map, the alarm feed and the outages that need action now.
A discovered backhaul graph over microwave, IP/MPLS and satellite backup, with link health, traffic and the blast radius of every node.
Mains loss, battery time left, generator coverage, antenna line quality and door access per site, including the sites that send no power alarm.
Duplicate detection, backlog and SLA analysis, repeated faults, closing times and team performance, read from your existing ticketing system.
KPIs with thresholds and alerts, week-over-week change, worst offenders and availability history, by market, vendor and technology.
Questions in plain language, answered with live data and cited vendor documentation. Root-cause summaries on every incident. Hosted on-premises.
A site passport for engineers on the road, a mobile app and outage alerts by message, so the person at the site sees what the NOC sees.
Included with every module: connectors to your network managers, role-based access, audit, job control and a status page for the platform itself.
Read-only connectors poll your existing element managers, routers and ticketing system. No agents on network elements.
Events are tied to devices, sites and the transport path between them, then grouped by time, place and fault family.
Each group gets a cause, a confidence level and the evidence behind it. When the data cannot decide, it says so.
The right team gets one ticket or alert with the impact and the next step, on the dashboard, by message or in your ticketing tool.
RAN Assure polls and parses. It sends no configuration or action commands to network elements, and that rule is enforced in the collectors.
The platform and its AI models run in your environment. Network data is not sent to a third-party AI service.
Every page and every download is tied to a role permission, and access is logged.
One model for several operating companies, countries and vendors, with filters that follow that structure.
Simulated, stale or unverified data is labelled as such. A feed gap is shown as a gap, not as a healthy network.
It sits beside your element managers and ticketing system and needs no change to either.
Tell us which vendors and markets you run. We will show you what RAN Assure would have said about your last major outage.